Complaints.

If you are unhappy with our service…

We apologise if you are unhappy about any of the service you have received and will do our best to fix the issue quickly. In the first instance please call our Managing Director Carl Bennett on 01344 421333 or email him on carl@thinkmortgagesltd.co.uk.

If you prefer to complain directly to Stonebridge Mortgage Solutions about your adviser, or any financial advice you have received from your adviser, please them at:

In writing: Stonebridge Mortgage Solutions Ltd. Regency House Miles Gray Road, Basildon Essex SS14 3FR

By telephone: 0345 646 5535

By email: complaints@stonebridgegroup.co.uk

 If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)